Subject: Tech Support Candidate - Shivani Rawat
From: Shivani Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 01:37:43 -0400

| | Tech Support Test

Name | Shivani Rawat
E-mail | [email-masked]
Phone Number | (+91) 9760171927
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
The basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!

2 Make Sure the Internet Connection Works..
Open your browser.
In the address bar at the top, type in , then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Google home page with search field and Google Search button highlighted.
Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet.
Fix the connection issue before proceeding.

3.Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a way to check this out by searching the same  website in other's devices (your phone). Eventually if the site is down it won't work for your device too.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Search Bluetooth option in your phone.
3. Just tap in the Bluetooth option of your phone.
4. Scan the Bluetooth device from your phone.
5. The name of your Bluetooth speaker will pop-up, click on the name of the Bluetooth icon.
6. Well done, now it's connected

What according to you makes you a good candidate for customer service or technical support job? | “I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.”
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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