Subject: Daily performance summary for LiveSalesman team for Sep 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 0 | 2 | 21 | 1 | 24
Khaled Sufian | 0 | 3 | 26 | 3 | 32
Malek Hosan | 4 | 0 | 0 | 0 | 4
Mohammed Ali | 1 | 1 | 0 | 0 | 2
Hessah Alosaimi | 0 | 6 | 0 | 0 | 6
Shaha alsubaie | 0 | 3 | 0 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 9 | 0 | 1 | 10
Maryam Harthy | 0 | 0 | 19 | 2 | 21
Mohd Iqbal | 0 | 0 | 8 | 8 | 16
RAMI KASSAM | 0 | 0 | 19 | 5 | 24
Yahkoob Erachat | 0 | 0 | 6 | 1 | 7
Grand Total | 5 | 25 | 99 | 21 | 150

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delivery Status | 22
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 14
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
| | Refund for Other reason | 1
Customer Services Total | | | 71
No Answer | (blank) | (blank) | 3
| No Answer | No Answer | 2
No Answer Total | | | 5
PreSales | Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| | Using Shukran Points | 2
| Policy Related | (blank) | 1
| | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 25
PreSales Total | | | 36
Grand Total | | | 112

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 1 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 2 | 5 | 3 | 5 | 3 | 5 | 23
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 1 | 3
Javed Aslam | 1 | 2 | 0 | 0 | 0 | 2 | 5
Mohd Iqbal | 14 | 5 | 2 | 10 | 6 | 2 | 39
RAMI KASSAM | 7 | 1 | 1 | 1 | 2 | 0 | 12
Mohammed Abdulwahed | 1 | 0 | 1 | 0 | 1 | 0 | 3
Asma Salem | 3 | 2 | 0 | 0 | 1 | 0 | 6
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 2 | 1 | 4 | 0 | 0 | 9
Khaled Sufian | 3 | 2 | 0 | 0 | 0 | 0 | 5
Limia Alqarny | 0 | 1 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 20 | 9 | 21 | 14 | 10 | 108

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 1 | 1 | 1 | 0 | 1 | 4
Mohd Iqbal | 0 | 1 | 0 | 0 | 2 | 3 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 5 | 0 | 0 | 0 | 0 | 1 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
samah Alharby | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Abdulwahed | 3 | 2 | 0 | 0 | 0 | 0 | 5
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 4 | 1 | 1 | 3 | 7 | 32

Please feel free to reach out for any further clarifications.