Subject: Daily performance summary for LiveSalesman team for Sep 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 16 | 0 | 5 | 23
Waseem Ahemad . Khan | 0 | 0 | 12 | 0 | 2 | 14
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 12 | 0 | 18 | 0 | 19 | 49
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 12 | 30 | 0 | 1 | 45
Jok Kuol | 0 | 2 | 27 | 0 | 1 | 30
Mohammad Faizan | 0 | 4 | 32 | 0 | 0 | 36
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 20 | 135 | 5 | 28 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 45
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 8
Customer Services Total | | | 89
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 13
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Product Specification | 50
PreSales Total | | | 76
Grand Total | | | 174

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 19 | 0 | 0 | 0 | 1 | 0 | 20
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 1 | 0 | 0 | 1 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 2 | 2 | 2 | 1 | 1 | 3 | 11
Ankit Kumar | 12 | 1 | 0 | 0 | 0 | 2 | 15
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 3 | 2 | 2 | 1 | 16
Jok Kuol | 2 | 0 | 3 | 0 | 1 | 0 | 6
Mohammad Faizan | 4 | 0 | 1 | 2 | 0 | 0 | 7
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 6 | 9 | 5 | 4 | 10 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mohammed Ali | 11 | 1 | 0 | 0 | 0 | 0 | 12
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 3 | 1 | 0 | 0 | 0 | 20

Please feel free to reach out for any further clarifications.