Subject: Tech Support Candidate - Rishabh Pathak
From: Rishabh Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 12:47:15 -0400

| | Tech Support Test

Name | Rishabh Pathak
E-mail | [email-masked]
Phone Number | (91) 8369611151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mumbai but will relocate to delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Property ok | BDM | 1st August | 25k
Previous Employer 1 | Square Yards | BDE | 1st September | 20k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  Restart your device once If the system is still unable to access the website then restart your router (network device) if still you are unable to access then click on globe like structure on a bottom left and check if you are connected with the correct wifi or not if connected with the correct one and still unable then right click and then  select properties and then click troubleshoot and find the error then resolve it if still the access denied then the site would be down due to server issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to setting in your phone then select bluetooth and then On the bluetooth on your device and also of speaker and then click on scan new device and then select the name of the speaker and then pop up will appear and  then pair it with the speaker and then enjoy your music
What according to you makes you a good candidate for customer service or technical support job? | According to me , I have a good technical knowledge and i am very confident with my communication skill and I am very much  enthusiast with my work and i will love to troubleshoot  others issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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