Subject: Tech Support Candidate - sushant bakshi
From: sushant bakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 10:19:38 -0400

| | Tech Support Test

Name | sushant bakshi
E-mail | [email-masked]
Phone Number | (91) 7769926905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMMU
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first thing I will do is check what the error it is showing. If it shows network error, I will check my internet connection. If it is not the issue of the internet, then I will look if the website is down or not. If not I will see whether there are some issues with cookies or cache, I will try to clear it and try again. If the issue happens again, I can try incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the bluetooth in your mobile phone
Switch on the bluetooth speaker
Start pairing mode on it
Pair the devices by clicking on the speaker's name in tge bluetooth settings of mobile.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for technical support requires that should have in-depth knowledge of the service for which he is providing support, he/she should be familiar with different errors that can occur in that service and alternate ways to check it and solve it asap by maintaining a very patient and helpful attitude towards customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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