Subject: Tech Support Candidate - Rohan Pratap Singh
From: Rohan Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 07:47:51 -0400

| | Tech Support Test

Name | Rohan Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 9536456858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Service | Operation consulting | 30th September | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will  try to restart and refresh  the browser at 1st
Still its same i will check the proxy setting  change ut and then try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step one :-  on bluetooth in both mobile and speaker
Step two :- pair the bluetooth device through phone
Step 3:- ready to bang on with music.

What according to you makes you a good candidate for customer service or technical support job?

Patience  is must required.
Problem solving  skills.
Need to be soft with the person having query because he/she must not have the same knowledge as yours.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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