Subject: Daily performance summary for LiveSalesman team for Sep 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Sep 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 23 | 0 | 0 | 29
Waseem Ahemad . Khan | 0 | 0 | 10 | 0 | 2 | 12
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 17 | 1 | 9 | 0 | 16 | 43
Ankit Kumar | 1 | 8 | 30 | 0 | 0 | 39
Abu Sufian | 0 | 5 | 28 | 0 | 0 | 33
Mohammad Faizan | 0 | 7 | 37 | 0 | 0 | 44
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 27 | 137 | 1 | 19 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delivery Status | 31
| | Missing items\parts | 2
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 66
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 10
No Answer Total | | | 11
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 5
| | Store Location | 3
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Product Specification | 72
PreSales Total | | | 90
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 1 | 0 | 0 | 0 | 0 | 14
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 0 | 0 | 0 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 6 | 3 | 0 | 1 | 2 | 2 | 14
Ankit Kumar | 7 | 1 | 1 | 0 | 0 | 1 | 10
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 3 | 4 | 1 | 2 | 0 | 15
Jok Kuol | 1 | 0 | 4 | 0 | 1 | 0 | 6
Mohammad Faizan | 3 | 1 | 0 | 3 | 1 | 0 | 8
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 8 | 9 | 5 | 6 | 7 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 2 | 0 | 0 | 0 | 0 | 8
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 0 | 0 | 0 | 0 | 15

Please feel free to reach out for any further clarifications.