Subject: Daily performance summary for LiveSalesman team for Sep 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 3 | 30 | 3 | 36
Hasan Nour | 0 | 0 | 20 | 0 | 20
Mohammed Abdulwahed | 0 | 1 | 25 | 0 | 26
Mohd Iqbal | 0 | 4 | 12 | 12 | 28
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 6 | 0 | 7
Asma Salem | 0 | 4 | 16 | 5 | 25
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 2 | 12 | 3 | 17
Javed Aslam | 0 | 1 | 2 | 2 | 5
Syed Ataullah | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 28 | 6 | 34
Limia Alqarny | 0 | 0 | 0 | 2 | 2
samah Alharby | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 16 | 151 | 34 | 203

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delivery Status | 53
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Product issue | 1
| | Return Request Initiation | 4
Customer Services Total | | | 78
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Product Specification | 22
PreSales Total | | | 26
Grand Total | | | 107

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 2 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 4 | 3 | 2 | 2 | 6 | 25
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 1 | 3
Mohd Iqbal | 18 | 2 | 4 | 8 | 3 | 3 | 38
Javed Aslam | 2 | 1 | 1 | 0 | 1 | 0 | 5
Mohammed Abdulwahed | 1 | 1 | 0 | 0 | 1 | 0 | 3
RAMI KASSAM | 7 | 1 | 4 | 1 | 1 | 0 | 14
Hasan Nour | 1 | 0 | 0 | 2 | 0 | 0 | 3
Abdulmajeed Alanzy | 5 | 1 | 5 | 0 | 0 | 0 | 11
Khaled Sufian | 2 | 2 | 0 | 0 | 0 | 0 | 4
Asma Salem | 5 | 0 | 0 | 0 | 0 | 0 | 5
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 54 | 13 | 17 | 14 | 8 | 10 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 0 | 0 | 0 | 0 | 1 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 1 | 3 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 1 | 0 | 1
samah Alharby | 0 | 0 | 0 | 1 | 0 | 0 | 1
Maryam Harthy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 1 | 0 | 1 | 2 | 8 | 25

Please feel free to reach out for any further clarifications.