Subject: Daily performance summary for LiveSalesman team for Sep 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 24 | 0 | 1 | 26
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 6
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 24 | 0 | 5 | 32
Ankit Kumar | 10 | 5 | 21 | 0 | 5 | 41
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 15 | 0 | 6 | 0 | 7 | 28
Abu Sufian | 0 | 5 | 29 | 0 | 0 | 34
Mohammad Faizan | 0 | 3 | 30 | 0 | 0 | 33
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 15 | 0 | 4 | 25
Yahkoob Erachat | 0 | 1 | 12 | 0 | 0 | 13
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 36 | 24 | 161 | 0 | 23 | 244

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 7
| | Delivery Status | 38
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 7
Customer Services Total | | | 77
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 3
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 82
PreSales Total | | | 108
Grand Total | | | 190

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 1 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 16 | 1 | 0 | 0 | 0 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 3 | 1 | 1 | 1 | 1 | 9
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 2 | 3
Abu Sufian | 6 | 5 | 1 | 0 | 1 | 2 | 15
Ankit Kumar | 6 | 0 | 1 | 0 | 0 | 1 | 8
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 2 | 2 | 1 | 0 | 14
Mohammad Faizan | 2 | 1 | 1 | 1 | 1 | 0 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 12 | 7 | 4 | 4 | 8 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 1 | 0 | 0 | 0 | 0 | 7
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 0 | 0 | 0 | 0 | 14

Please feel free to reach out for any further clarifications.