Subject: Tech Support Candidate - Sumit Majoka
From: Sumit Majoka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 23:30:17 -0400

| | Tech Support Test

Name | Sumit Majoka
E-mail | [email-masked]
Phone Number | (011) 7289803378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support | Still working | 27 k
Previous Employer 1 | Happy Easy go | Technical support | 14 June 2019 | 21 k
Previous Employer 2 | Teleperformance | Technical support | 5 May 2017 | 17 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first thing would be to put the complete website  name which includes: https://www.ndtv.com

If it is still not happened then I will try to put the other sites to confirm the issue is it with that particular website or internet exactly. Because some websites are securely designed by their respective servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will go into the setting Tab.

2.Then click on Bluetooth tab or app.

3. Then switch on the Bluetooth device.

4. The pushed for 10 seconds and it will be connected with mobile device

What according to you makes you a good candidate for customer service or technical support job?

I am aware of quality parameters to perform to perticular chat/call flow and trouble shooting steps.

2. I have a relevant experience for this job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |