Subject: Tech Support Candidate - Sumit Ahlawat
From: Sumit Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 09:22:23 -0400

| | Tech Support Test

Name | Sumit Ahlawat
E-mail | [email-masked]
Phone Number | (+91) 8448432822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor Operations | Present | 28,000
Previous Employer 1 | Argus system | Technical Support | 7 October | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart my device.
I will make sure if internet is working fine or not.
I will browse a cached version of the page.
I will disable add-ons and other interfering software.
I will try in different browser.
I will check if the other site works or not.
I will make sure if Java script is enabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If speaker that we are trying to connect is not listed, press the button on speaker to make it discoverable.
On phone, select speaker(it might be a random product number but should have the speaker brand name listed) and that's it, it will connect.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate or a good technical support person should include good technical knowledge about the products, sense of urgency to provide support to the customers, should possess empathy and positivity towards the customers. He/She should have skills of turning an irate customers to happy customers with good interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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