Subject: Daily performance summary for LiveSalesman team for Sep 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 1 | 23 | 3 | 27
Mohammed Abdulwahed | 0 | 7 | 15 | 3 | 25
Asma Salem | 0 | 3 | 20 | 2 | 25
Hasan Nour | 0 | 0 | 16 | 1 | 17
Malek Hosan | 1 | 1 | 1 | 0 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 2 | 8 | 1 | 11
Yahkoob Erachat | 0 | 1 | 10 | 2 | 13
Abdulmajeed Alanzy | 0 | 0 | 22 | 3 | 25
Limia Alqarny | 0 | 0 | 0 | 5 | 5
Grand Total | 1 | 15 | 115 | 20 | 151

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 17
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 2
| | Refund for Other reason | 3
Customer Services Total | | | 39
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | (blank) | 2
| | Offers | 1
| | Payment Methods | 3
| | Store Availability | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Combo | 1
| | Product Specification | 22
PreSales Total | | | 34
Grand Total | | | 76

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 6 | 3 | 2 | 3 | 1 | 5 | 20
Malek Hosan | 0 | 1 | 2 | 0 | 0 | 1 | 4
Mohd Iqbal | 11 | 5 | 6 | 6 | 3 | 3 | 34
Mohammed Abdulwahed | 3 | 1 | 0 | 1 | 1 | 1 | 7
Javed Aslam | 2 | 2 | 1 | 0 | 1 | 1 | 7
RAMI KASSAM | 4 | 2 | 4 | 1 | 0 | 0 | 11
Hasan Nour | 1 | 0 | 2 | 1 | 0 | 0 | 4
Abdulmajeed Alanzy | 2 | 3 | 1 | 0 | 0 | 0 | 6
Khaled Sufian | 5 | 1 | 0 | 0 | 0 | 0 | 6
Asma Salem | 4 | 0 | 0 | 0 | 0 | 0 | 4
Maryam Harthy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 45 | 18 | 18 | 12 | 6 | 11 | 110

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohd Iqbal | 3 | 0 | 0 | 2 | 0 | 4 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 1 | 0 | 1
samah Alharby | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 17 | 2 | 0 | 3 | 1 | 8 | 31

Please feel free to reach out for any further clarifications.