Subject: Daily performance summary for LiveSalesman team for Sep 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Sep 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 17th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 0 | 0 | 4
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 12 | 0 | 0 | 0 | 0 | 12
Mohammed Ali | 9 | 0 | 8 | 0 | 9 | 26
Ankit Kumar | 2 | 1 | 28 | 0 | 3 | 34
Abu Sufian | 0 | 3 | 26 | 0 | 0 | 29
Jok Kuol | 0 | 3 | 17 | 0 | 3 | 23
Waseem Ahemad . Khan | 0 | 2 | 22 | 0 | 0 | 24
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 9 | 105 | 2 | 15 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 35
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 2
| | Store Availability | 8
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 3
| | Product Specification | 68
PreSales Total | | | 89
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 4 | 1 | 1 | 1 | 1 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 7 | 0 | 2 | 0 | 2 | 2 | 13
Ankit Kumar | 5 | 1 | 0 | 0 | 0 | 1 | 7
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mohammad Faizan | 4 | 3 | 1 | 1 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 2 | 0 | 0 | 8
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 13 | 4 | 4 | 3 | 8 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 7 | 0 | 1 | 1 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 1 | 1 | 0 | 1 | 14

Please feel free to reach out for any further clarifications.