Subject: Tech Support Candidate - Arpit Sharma
From: Arpit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Sep 2021 08:41:03 -0400

| | Tech Support Test

Name | Arpit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8770667106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | K2k Expeditions | Sales and operations | |
Previous Employer 1 | BYJU'S | BDA | |
Previous Employer 2 | Tech Mahindra | Customer support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 first most i will check internet connection and data connection
Step 2  check wev address is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 press power button for 10 second as blue light start blinking
Search the bluetooth device on. Your phone for pairing

What according to you makes you a good candidate for customer service or technical support job?

Good understanding of technology and technical terms
Good listener
Try to understand the situation of customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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