Subject: RE: GSP 370's Tickets
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 17 Sep 2021 11:05:05 +0000

Thank you Ashish

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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From: Ashish Dabral <[email-masked]>
Sent: 17. september 2021 12:57
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: GSP 370's Tickets
Importance: High

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Hi Josephine,

Here is status of all GSP 370 tickets status

Ticket Number
Status
Subject
Country
Remarks
171270
Pending
GSP 370, PC, Not Charging
APAC::Australia
Did not receive est ship date yet
172850
Pending
GSP 370, Earpads torn and cover plates broken
EMEA::Austria
Return label sent, but customer did not ship yet
171997
Open
GSP 370, PC, Not detected
EMEA::France
Need to arrange collection
168495
Open
GSP 370, Win 10, No Connection
EMEA::Germany
Est. ship date 11/07/2022 - HS
164302
Open
GSP 370, Win 10, Not charging
EMEA::Germany
Faulty received - Waiting CS to release the replacement
171500
Open
GSP 370, PC, Not charging/headband torn
EMEA::UK
Est. ship date 11/07/2022
167803
Open
GSP 370, PC, Sound effect B side
EMEA::UK
Est. ship date 11/07/2022 - HS
162977
Open
GSP 370, Not charging
EMEA::UK
Est. ship date 11/07/2022
165819
Pending
GSP 370, PC, Not recognized
NA::Canada
Faulty received - Waiting CS to release the replacement HS
172447
Pending
GSP 370, PC, Earpad Split/headset damage
NA::USA
Return label sent, but customer did not ship yet
172018
Open
GSP 370, Physical Disfigurement
NA::USA
Return order created,need to send return label
171517
Pending
GSP 370, PC, Intermittent loss of sound
NA::USA
Return order created,need to send return label
169453
Pending
GSP 370, PC, Headset not detected by Gaming Suite
NA::USA
Return label sent, but customer did not ship yet
169392
Open
GSP 370, PC, Not Charging
NA::USA
Faulty received - Waiting CS to release the replacement HS
168786
Pending
GSP 370, PC, Connection Being Lost
NA::USA
Est. ship date 30/11/2021
168739
Pending
GSP 370, PC, Lift to mute not working
NA::USA
Return label sent, but customer did not ship yet
168548
Open
GSP 370, PC, Headset doesn't turn on
NA::USA
Faulty received - Waiting CS to release the replacement HS
167189
Pending
GSP 370, PC, Not charging
NA::USA
Est. ship date 11/30/2021 - HS
165542
Pending
GSP 370, PC, Connection Drop
NA::USA
Est. ship date 30/11/2021 - HS

Regards,
Ashish Dabral