Subject: Daily performance summary for LiveSalesman team for Sep 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Sep 2021 09:05:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 6 | 39 | 3 | 48
Mohd Iqbal | 0 | 8 | 4 | 14 | 26
Hasan Nour | 0 | 0 | 11 | 0 | 11
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 6 | 2 | 8 | 16
Javed Aslam | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 1 | 27 | 5 | 33
Asma Salem | 0 | 0 | 14 | 5 | 19
RAMI KASSAM | 0 | 0 | 31 | 4 | 35
Mohammed Abdulwahed | 0 | 3 | 0 | 0 | 3
Limia Alqarny | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 24 | 128 | 42 | 196

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | (blank) | 6
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 56
| | Missing items\parts | 2
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 3
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 7
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 134
Mattress Related | Post-Sales | Warranty | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 6
No Answer Total | | | 8
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Website/App Issues | 2
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Product Specification | 10
PreSales Total | | | 21
Grand Total | | | 164

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 3 | 3 | 4 | 0 | 5 | 23
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 1 | 4
Javed Aslam | 5 | 1 | 0 | 0 | 3 | 2 | 11
Mohd Iqbal | 24 | 14 | 3 | 6 | 3 | 5 | 55
Mohammed Abdulwahed | 1 | 0 | 0 | 2 | 0 | 1 | 4
RAMI KASSAM | 8 | 6 | 3 | 1 | 0 | 0 | 18
Hasan Nour | 0 | 0 | 2 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 1 | 3 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Asma Salem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Maryam Harthy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 60 | 28 | 12 | 15 | 6 | 14 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Iqbal | 10 | 1 | 0 | 2 | 0 | 4 | 17
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 1 | 0 | 3 | 0 | 7 | 35

Please feel free to reach out for any further clarifications.