Subject: Daily performance summary for LiveSalesman team for Sep 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 16th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 8 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 33 | 0 | 3 | 43
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 15 | 0 | 4 | 0 | 26 | 45
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 1 | 12 | 35 | 0 | 0 | 48
Jok Kuol | 0 | 5 | 41 | 0 | 0 | 46
Mohammad Faizan | 0 | 3 | 34 | 0 | 0 | 37
Yahkoob Erachat | 0 | 3 | 3 | 0 | 0 | 6
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 31 | 160 | 1 | 29 | 238

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (HH) | 1
| | Delivery Status | 25
| | Missing items\parts | 1
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 27
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 6
Customer Services Total | | | 80
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Store Availability | 20
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 13
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Combo | 3
| | Pricing | 1
| | Product Specification | 61
PreSales Total | | | 110
Grand Total | | | 197

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 0 | 1 | 0 | 0 | 6
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 0 | 0 | 1 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 6 | 2 | 1 | 0 | 3 | 1 | 13
Ankit Kumar | 5 | 3 | 0 | 0 | 0 | 1 | 9
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 1 | 3
Jok Kuol | 6 | 1 | 1 | 2 | 0 | 0 | 10
Mohammad Faizan | 5 | 4 | 0 | 1 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 0 | 2 | 0 | 0 | 10
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 12 | 2 | 5 | 4 | 5 | 59

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 1 | 0 | 1 | 0 | 0 | 8
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 5 | 0 | 0 | 0 | 0 | 0 | 5
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 1 | 1 | 1 | 0 | 0 | 19

Please feel free to reach out for any further clarifications.