Subject: Daily performance summary for LiveSalesman team for Sep 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 17 | 0 | 3 | 23
Waseem Ahemad . Khan | 0 | 0 | 19 | 0 | 5 | 24
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 31 | 0 | 2 | 35
Ankit Kumar | 8 | 2 | 6 | 0 | 1 | 17
Abu Sufian | 0 | 9 | 31 | 0 | 0 | 40
Mohammad Faizan | 0 | 3 | 37 | 0 | 0 | 40
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 0 | 0 | 1 | 0 | 18 | 19
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 19 | 143 | 0 | 30 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 8
| | Delayed Delivery (HH) | 1
| | Delivery Status | 33
| | Missing items\parts | 1
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 13
Customer Services Total | | | 82
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 12
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 15
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Pricing | 1
| | Product Specification | 60
PreSales Total | | | 91
Grand Total | | | 186

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 0 | 0 | 0 | 4
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 8 | 0 | 1 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Yahkoob Erachat | 1 | 1 | 0 | 0 | 2 | 2 | 6
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 1 | 7
Mohammad Faizan | 5 | 2 | 0 | 1 | 0 | 1 | 9
Abu Sufian | 6 | 2 | 1 | 2 | 1 | 0 | 12
Jok Kuol | 7 | 1 | 0 | 2 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 1 | 0 | 0 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 6 | 2 | 6 | 3 | 6 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 1 | 0 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Yahkoob Erachat | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 12 | 1 | 2 | 0 | 0 | 0 | 15

Please feel free to reach out for any further clarifications.