Subject: Tech Support Candidate - Faisal Appengadan
From: Faisal Appengadan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 18:46:38 -0400

| | Tech Support Test

Name | Faisal Appengadan
E-mail | [email-masked]
Phone Number | (+91) 8089621253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grand design decoration and contracting | Public Relations Officer | 04/04/2021 | 3500 QR
Previous Employer 1 | Darussalam Islamic and Arabic college | Teacher | 15/10/2018 | 20000 INR
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I’ll try to refresh the page.
Then I’ll confirm the web address entered is correct, Next I’ll try to clear the cache and cookies after checking the web browser is up to date. Then restart the web browser again or try in another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch off the Bluetooth in mobile phone, After power on the speaker find out the name in the Bluetooth menu..then click on the correct name to get connected
What according to you makes you a good candidate for customer service or technical support job? | Ability to deal with the customers and guide them properly as it requires.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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