Subject: Tech Support Candidate - Amit Kumar Singh
From: Amit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 13:35:36 -0400

| | Tech Support Test

Name | Amit Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8853013970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | System Administrator | Currently working | 18K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset Browser settings, Check proxy and restart the system and it should be work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker
Turning on blutooth
pairing the speaker device
and then select device and then connect

What according to you makes you a good candidate for customer service or technical support job? | Dedication, hardwork and consistency will enhance your knowledge and skills. I think only passion to taking with your job is sufficient for this job or any other job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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