Subject: Tech Support Candidate - Utkarsh Kapur
From: Utkarsh Kapur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 09:10:01 -0400

| | Tech Support Test

Name | Utkarsh Kapur
E-mail | [email-masked]
Phone Number | (+91) 9956385153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UBS | Compliance Officer | 30 days | 44000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try using a different browser or clean the cache and cookies of the browser and then retry.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker
Press and hold the main buttons to activate the pairing mode
Search for the device from the phone
Once you find it you can click on the name and you phone is pared with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have prio experience working with BOSE and i consider myself a tech geek.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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