Subject: Tech Support Candidate - Deepak Sajnani
From: Deepak Sajnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 08:49:23 -0400

| | Tech Support Test

Name | Deepak Sajnani
E-mail | [email-masked]
Phone Number | (+91) 8130618994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MakeMyTrip | Sr. Executive operations | 24 Apr'21 | 20,000
Previous Employer 2 | Aditya Birla Capital Limited | Sr. executive operations | 6 sep'21 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | All data has been saved to before the restart the system. And rebooting the system and if the problem is not fix it. Make sure the internet connection works. Then open your internet browser. On the site if you can having a problem on in website address then the push enter and retur.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth in your phone and pair the phone with your speakers then the device is paired then you can play the song from phone and coming from the speaker.
What according to you makes you a good candidate for customer service or technical support job? | i believe that i am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. i have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. also, with my personable character, i can work well and communicate with others to contribute to team efforts. in all that i do, i would strive to advance the company, and i feel that my previous work experience proves that
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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