Subject: Tech Support Candidate - Bhojraj Vishwakarma
From: Bhojraj Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 04:27:55 -0400

| | Tech Support Test

Name | Bhojraj Vishwakarma
E-mail | [email-masked]
Phone Number | (91) 8602576276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | CapitalVia Global Research Limited | Senior Quality Manager | 7th April 2021 | 45000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First: I will start with https://www.ndtv.com
Second: If still it will not work after first step then will open another website on new tab to check whether the problem is with mentioned website only or with other as well. If problem is with current website only then will change the browser. If still the problem then

Third: Will check the connection status (if it is interrupted,  reset or time out). Also, will clear the cache and cookies.

Fourth: If clearing cookies and cache did not work then there is a problem with website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the speaker and activate the bluetooth option. Some speakers are having On and Off option and for some speakers, you have to long press bluetooth button.

2) Activate bluetooth of mobile. Go to the setting in your phone and salect the Bluetooth setting option.

3) After activation of bluetooth on mobile, search the bluetooth device available and salect the speaker device to pair.

4) wait for the phone to connect

What according to you makes you a good candidate for customer service or technical support job?

I believe in customer support by providing quick response and resolution.

I have experience more than 7 years of customer support and service through phone, live chat and emails which makes me a good candidate for this.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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