Subject: Tech Support Candidate - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 00:36:37 -0400

| | Tech Support Test

Name | Ambrish Mouar
E-mail | [email-masked]
Phone Number | (91) 7827717276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mass callnet | Analyst | Till working | 21500
Previous Employer 1 | Cyfuture | SME | Aug 2021 | 21500
Previous Employer 2 | Cogent | Email marketing | Jun 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Close other tabs,Restart chrome, Restart your computer, check for malWare, open the page in another browser, fix network issues and report website problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode.switch on the speaker and long press the Bluetooth button on the device.

Switch on Bluetooth on mobile phone. Go to settings in your phone and select the Bluetooth setting option

What according to you makes you a good candidate for customer service or technical support job? | I have all quality which requires a good customer services Excutive.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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