Subject: Daily performance summary for LiveSalesman team for Sep 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 09:05:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 3 | 12 | 6 | 21
Khaled Sufian | 0 | 3 | 12 | 5 | 20
Mohammed Abdulwahed | 0 | 0 | 18 | 3 | 21
Javed Aslam | 2 | 2 | 2 | 9 | 15
Malek Hosan | 1 | 0 | 4 | 2 | 7
Mohammed Ali | 5 | 1 | 0 | 0 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 41 | 9 | 50
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 40 | 3 | 44
Hessah Alosaimi | 0 | 8 | 0 | 0 | 8
Maryam Harthy | 0 | 6 | 12 | 1 | 19
Mohd Iqbal | 0 | 2 | 6 | 4 | 12
Shaha alsubaie | 0 | 2 | 0 | 1 | 3
Grand Total | 8 | 28 | 147 | 43 | 226

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 70
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 18
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
Customer Services Total | | | 111
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 6
No Answer Total | | | 8
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 10
PreSales Total | | | 22
Grand Total | | | 142

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 5 | 4 | 4 | 0 | 9 | 25
Javed Aslam | 9 | 1 | 0 | 2 | 1 | 1 | 14
RAMI KASSAM | 14 | 3 | 0 | 3 | 0 | 2 | 22
Mohammed Abdulwahed | 4 | 0 | 1 | 1 | 1 | 0 | 7
Hassan Saeed | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohd Iqbal | 17 | 7 | 5 | 3 | 0 | 0 | 32
Hasan Nour | 0 | 3 | 1 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 9 | 0 | 1 | 0 | 0 | 0 | 10
Malek Hosan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Asma Salem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 70 | 20 | 12 | 13 | 3 | 12 | 130

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 0 | 0 | 0 | 3 | 6
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 1 | 2
samah Alharby | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 1 | 0 | 1 | 0 | 0 | 2
Maryam Harthy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 1 | 1 | 1 | 1 | 8 | 23

Please feel free to reach out for any further clarifications.