Subject: Daily performance summary for LiveSalesman team for Sep 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 25 | 0 | 2 | 33
Waseem Ahemad . Khan | 0 | 0 | 15 | 0 | 3 | 18
Yahkoob Erachat | 0 | 0 | 5 | 0 | 0 | 5
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 15 | 0 | 4 | 0 | 16 | 35
Abu Sufian | 0 | 3 | 42 | 0 | 0 | 45
Jok Kuol | 0 | 8 | 27 | 0 | 0 | 35
Mohammad Faizan | 0 | 4 | 33 | 0 | 0 | 37
RAMI KASSAM | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 22 | 151 | 5 | 21 | 215

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 39
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 7
Customer Services Total | | | 79
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 7
No Answer Total | | | 8
PreSales | Other Enquiry | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 18
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 4
| Product Related | Combo | 1
| | Product Specification | 61
PreSales Total | | | 96
Grand Total | | | 183

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Yahkoob Erachat | 0 | 0 | 0 | 1 | 1 | 1 | 3
Ankit Kumar | 7 | 2 | 1 | 0 | 0 | 1 | 11
Mohammad Faizan | 8 | 0 | 1 | 1 | 0 | 1 | 11
Abu Sufian | 2 | 3 | 1 | 3 | 1 | 0 | 10
Jok Kuol | 10 | 1 | 1 | 2 | 0 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 6 | 5 | 7 | 2 | 5 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 1 | 0 | 0 | 0 | 1 | 7

Please feel free to reach out for any further clarifications.