Subject: Tech Support Candidate - Vinaykumar Pandiripalli
From: Vinaykumar Pandiripalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Sep 2021 05:13:45 -0400

| | Tech Support Test

Name | Vinaykumar Pandiripalli
E-mail | [email-masked]
Phone Number | (532213) 9182238328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srikakulam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong
2. Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in , then push Enter or Return.
3.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceed
5.Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me.
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | The candidate is willing to go the extra mile for customers. The candidate has the ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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