Subject: Daily performance summary for LiveSalesman team for Sep 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Sep 2021 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 18 | 0 | 3 | 24
Waseem Ahemad . Khan | 0 | 0 | 12 | 0 | 1 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 9 | 0 | 2 | 0 | 11 | 22
Ankit Kumar | 1 | 6 | 30 | 0 | 0 | 37
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 6 | 43 | 0 | 1 | 50
Mohammad Faizan | 0 | 7 | 32 | 0 | 0 | 39
Saleh Ahmed | 0 | 5 | 25 | 0 | 0 | 30
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 28 | 163 | 0 | 18 | 219

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 29
| | Partial Delivery | 5
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 79
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Store Availability | 26
| | Store Location | 8
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 58
PreSales Total | | | 107
Grand Total | | | 191

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 8 | 0 | 0 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 3 | 0 | 0 | 0 | 0 | 2 | 5
Jok Kuol | 4 | 0 | 3 | 1 | 0 | 1 | 9
Yahkoob Erachat | 0 | 0 | 1 | 1 | 1 | 1 | 4
Ankit Kumar | 12 | 2 | 0 | 2 | 0 | 1 | 17
Mohammed Ali | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohammad Faizan | 8 | 1 | 1 | 0 | 0 | 1 | 11
Abu Sufian | 5 | 2 | 3 | 3 | 2 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 5 | 8 | 7 | 5 | 7 | 67

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 2 | 0 | 1 | 0 | 1 | 13
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 3 | 0 | 1 | 0 | 1 | 15

Please feel free to reach out for any further clarifications.