Subject: Tech Support Candidate - Rajat Khurana
From: Rajat Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 13:42:25 -0400

| | Tech Support Test

Name | Rajat Khurana
E-mail | [email-masked]
Phone Number | (91) 9810081080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 121
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL TECHNOLOGIES | Junior analyst | 31/10/2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check what exactly is the error. Depending upon the error, I will proceed with the needful.
Basic troubleshooting would include clearing the cookies, cache and history of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings, bluetooth then search for the available devices and add the required one. Some android devices have the bluetooth option under the connections tab.
What according to you makes you a good candidate for customer service or technical support job? | I have been working as a technical support agent at my previous employer. I am good at speaking english and comfortable with different English accents from different region. I also have a decent knowledge of Windows OS, Windows Server, MS Office, Service Now, Cherwell, Active Directory.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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