Subject: Tech Support Candidate - Devika Deb
From: Devika Deb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 11:33:31 -0400

| | Tech Support Test

Name | Devika Deb
E-mail | [email-masked]
Phone Number | (781024) 7636840772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly,I’ll check the Url whether correctly entered or not.
2.Then I will check whether the Internet is properly working or not.
3.Then I’ll type the url again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first I’ll switch on my Bluetooth connection on my mobile;
Secondly I’ll pair it up with my Bluetooth speaker;
Thirdly I’ll connect my phones Bluetooth with my  Bluetooth speaker;
And fourthly we are all set to goo.

What according to you makes you a good candidate for customer service or technical support job?

Good communication
Most importantly Good and well-behaved with the customers
Well groomed
Should not be pushy to the customers
Patience
Good voice
Should have problem solving abilities

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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