Subject: Tech Support Candidate - Ankit Negi
From: Ankit Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 11:20:55 -0400

| | Tech Support Test

Name | Ankit Negi
E-mail | [email-masked]
Phone Number | (91) 7457010553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Advisor | 2 March 2021 | 35000
Previous Employer 1 | Ingram Micro | Technical Executive | 14 Feb 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We would note down the error message
2. We would check the internet connectivity
3. We would restart the router and the PC
4. We would try to open the website on different browsers
5. We would search for the error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We would turn on the Bluetooth on mobile phone
2. We would switch on the Bluetooth speaker
3. We would pair the device on mobile phone

What according to you makes you a good candidate for customer service or technical support job? | 1. Have good knowledge of Windows, Mac, Networking, Office 365
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |