Subject: Tech Support Candidate - Satyam Tiwari
From: Satyam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 04:39:39 -0400

| | Tech Support Test

Name | Satyam Tiwari
E-mail | [email-masked]
Phone Number | (91) 9660191274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | C.c e | 14/9/2016 | 10000
Previous Employer 2 | Abikatoppvtltd | C.c.e | 24/10/2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Press the Windows key + X on your keyboard or right-click on the Start button and select Command Prompt (Admin).
Select Yes to allow your device to make changes. ...
Type in sfc /scannow and press Enter to run the System File Checker.
Once the scan is finished, reboot your PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on my device bluetooth symbol
Trun on speaker bluetooth buttom .
Click on find device in bluetooth searching option.
Pair with speaker .
Connected .

What according to you makes you a good candidate for customer service or technical support job?

Customer's satisfaction .
Remarkable feedback by customers.
Proving healthy information .
Having kindness

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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