Subject: Tech Support Candidate - Abhijeet Uniyal
From: Abhijeet Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 03:54:58 -0400

| | Tech Support Test

Name | Abhijeet Uniyal
E-mail | [email-masked]
Phone Number | (995) 8843547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am facing problem in opening a website, then I will check either the internet connection or the url which I had searched to go through it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the Bluetooth Speaker
2) Turn on the mobile's Bluetooth
3) Click on the option to "Visible to all nearby devices".
4) If your phone's Bluetooth is able to connect with the devices with Bluetooth turned on, then it will show the name of a particular device connected with cellphone.
5) You will get the name of your Bluetooth speaker in it.
6) Connect and pair it with device.

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication skills
2) Good interpersonal skills
3) Should have good knowledge about the product
4) Ability to deal with angry customers in a polite and convenient manner
5) He or she should have patience at workplace.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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