Subject: Daily performance summary for LiveSalesman team for Sep 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 09:05:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 8 | 0 | 0 | 8
Khaled Sufian | 0 | 1 | 26 | 3 | 30
Hasan Nour | 2 | 0 | 14 | 2 | 18
Malek Hosan | 0 | 0 | 2 | 8 | 10
Mohammed Ali | 2 | 1 | 0 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 4 | 39 | 4 | 47
Asma Salem | 0 | 1 | 42 | 2 | 45
Saleh Ahmed | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 15 | 0 | 1 | 16
Mohd Iqbal | 0 | 5 | 1 | 9 | 15
Syed Ataullah | 0 | 2 | 58 | 0 | 60
Hassan Saeed | 0 | 0 | 30 | 3 | 33
RAMI KASSAM | 0 | 0 | 50 | 6 | 56
Rashid Rashoud | 0 | 0 | 27 | 0 | 27
Mohammed Abdulwahed | 0 | 4 | 1 | 0 | 5
Limia Alqarny | 0 | 0 | 0 | 1 | 1
Grand Total | 4 | 42 | 290 | 39 | 375

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 96
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | System errors | 1
Customer Services Total | | | 148
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 7
| Other Enquiry | Payment Methods | 1
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 11
PreSales Total | | | 24
Grand Total | | | 175

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 6 | 4 | 1 | 3 | 8 | 26
Saleh Ahmed | 0 | 0 | 0 | 2 | 1 | 3 | 6
Javed Aslam | 1 | 0 | 3 | 3 | 0 | 2 | 9
Mohammed Abdulwahed | 0 | 2 | 1 | 0 | 1 | 1 | 5
Mohd Iqbal | 13 | 8 | 2 | 3 | 1 | 0 | 27
RAMI KASSAM | 9 | 1 | 3 | 1 | 1 | 0 | 15
Hassan Saeed | 8 | 0 | 0 | 1 | 0 | 0 | 9
Hasan Nour | 6 | 1 | 0 | 0 | 0 | 0 | 7
Abdulmajeed Alanzy | 2 | 2 | 0 | 0 | 0 | 0 | 4
Asma Salem | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 0 | 8
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 57 | 21 | 13 | 11 | 7 | 14 | 123

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 8 | 0 | 0 | 0 | 1 | 3 | 12
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohd Iqbal | 2 | 2 | 0 | 0 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Asma Salem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 1 | 0 | 1 | 0 | 0 | 0 | 2
samah Alharby | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 3 | 1 | 1 | 3 | 6 | 33

Please feel free to reach out for any further clarifications.