Subject: Daily performance summary for LiveSalesman team for Sep 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Sep 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 18 | 0 | 4 | 27
Waseem Ahemad . Khan | 0 | 0 | 22 | 0 | 1 | 23
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 11 | 0 | 9 | 0 | 13 | 33
Ankit Kumar | 3 | 7 | 37 | 0 | 0 | 47
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 0 | 6 | 34 | 0 | 0 | 40
Mohammad Faizan | 0 | 5 | 45 | 0 | 0 | 50
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 3
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 23 | 165 | 0 | 26 | 231

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 48
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 5
Customer Services Total | | | 79
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 13
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 5
| | Product Specification | 84
PreSales Total | | | 112
Grand Total | | | 197

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 1 | 0 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 10 | 2 | 1 | 4 | 2 | 1 | 20
Ankit Kumar | 12 | 5 | 2 | 0 | 0 | 2 | 21
Yahkoob Erachat | 0 | 1 | 0 | 1 | 1 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohammad Faizan | 4 | 2 | 1 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 2 | 0 | 0 | 0 | 8
Jok Kuol | 3 | 2 | 3 | 0 | 0 | 0 | 8
Grand Total | 34 | 13 | 9 | 5 | 5 | 8 | 74

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 1 | 0 | 1 | 0 | 1 | 10
Yahkoob Erachat | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 3 | 0 | 2 | 0 | 1 | 19

Please feel free to reach out for any further clarifications.