Subject: Tech Support Candidate - Shahbaaz Alam
From: Shahbaaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 14:53:52 -0400

| | Tech Support Test

Name | Shahbaaz Alam
E-mail | [email-masked]
Phone Number | (+91) 8375820528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Formula corporate Solutions Pvt Ltd | Operations Flee Executive | Oct 2020 | 23200
Previous Employer 1 | Avis India Pvt ltd | Customer care Executive | Dec 2019 | 18000
Previous Employer 2 | Aegis Pvt ltd | Customer care Executive | July 2015 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check my internet connection and Internet speed, then reopen the browser, if still not resolve then restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first turn on the Bluetooth from the speaker and then turn on the Bluetooth from my mobile phone and then click on 'scan' button on screen then it will show the speaker name and click on that, it will connect to the device.
What according to you makes you a good candidate for customer service or technical support job? | Having good knowledge of the product, patience, active listening, no interruption, politeness on each call, and customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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