Subject: Tech Support Candidate - Gourav Negi
From: Gourav Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 14:31:01 -0400

| | Tech Support Test

Name | Gourav Negi
E-mail | [email-masked]
Phone Number | (91) 9667168289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kvit solutions | Linux admin | |
Previous Employer 2 | Ashtech infotech pvt ltd | Customer support engineer | 21/10/2020 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all you have to reload the website if it’s not work then you have to clearing browser cache and deleting browser’s cookies and then restarting the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. You have to on Bluetooth speaker button.
2. Then, go to mobile setting and open your mobile Bluetooth and connect it as per your  device name.

What according to you makes you a good candidate for customer service or technical support job? | I am always excited to give technical support to those person which  are non-technical. And this things make more strong in my field.because technical people easily can understand but difficult is it that make to understand non-technical so this things inspire me a lots for learning more.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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