Subject: Daily performance summary for LiveSalesman team for Sep 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 18 | 0 | 6 | 25
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 6 | 0 | 3 | 0 | 15 | 24
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 10 | 40 | 0 | 2 | 56
Abu Sufian | 0 | 8 | 33 | 0 | 0 | 41
Jok Kuol | 0 | 5 | 20 | 0 | 0 | 25
Mohammad Faizan | 0 | 2 | 36 | 0 | 0 | 38
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 17 | 0 | 2 | 23
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 30 | 167 | 1 | 25 | 235

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 28
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 5
Customer Services Total | | | 61
Mattress Related | Post-Sales | Product Complaints | 3
Mattress Related Total | | | 3
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Availability | 11
| | Store Location | 4
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 104
PreSales Total | | | 128
Grand Total | | | 201

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 4 | 4 | 3 | 3 | 2 | 1 | 17
Ankit Kumar | 10 | 1 | 2 | 1 | 0 | 2 | 16
Yahkoob Erachat | 0 | 2 | 0 | 2 | 0 | 1 | 5
Jok Kuol | 3 | 4 | 2 | 0 | 0 | 1 | 10
Mohammed Ali | 0 | 0 | 0 | 1 | 2 | 0 | 3
Mohammad Faizan | 2 | 1 | 1 | 0 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 0 | 0 | 0 | 4
Grand Total | 21 | 13 | 9 | 7 | 5 | 7 | 62

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 1 | 1 | 0 | 0 | 1 | 10
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 2 | 1 | 0 | 0 | 1 | 18

Please feel free to reach out for any further clarifications.