Subject: Tech Support Candidate - Yash Pandey
From: Yash Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 20:01:30 -0400

| | Tech Support Test

Name | Yash Pandey
E-mail | [email-masked]
Phone Number | (273001) 9264974768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Bpo

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First , try and rebooting the system . Checking for malwares and viruses. Then cleared all cache and then try a diffrent homepage.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth of both devices . Then paired together through bluetooth . Then connecting.
What according to you makes you a good candidate for customer service or technical support job? | I will never losing hope in any situation. My problem solving behaviour is also my strength .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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