Subject: Tech Support Candidate - Mohd Farhan
From: Mohd Farhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 14:04:40 -0400

| | Tech Support Test

Name | Mohd Farhan
E-mail | [email-masked]
Phone Number | (+91) 9135300869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nager New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
MS Word

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I can't open, WWW.ndtv.com so I will try to turn on  another browser, like Internet Explorer, and try to open the site in which i had  problem then I will check the DATA and Time and clear my Browser Cache and Cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will swipe down from the top of the screen, touch and hold Bluetooth and tap pair new device, If i don't find pair new device I will tap more or refresh and then tap the name of the Bluetooth device which device I want to Connect.
What according to you makes you a good candidate for customer service or technical support job? | Great Communication skills, ability to listen, patience, problem solving make a good Candidate for customer service or Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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