Subject: Tech Support Candidate - venkatesh Pandranki
From: venkatesh Pandranki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 09:14:46 -0400

| | Tech Support Test

Name | venkatesh Pandranki
E-mail | [email-masked]
Phone Number | (91) 9346196148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srikakulam district, Andhra Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
Electrical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* At first, I will figure out where the problem is.
* Checking the connections.
* clear all the recent tabs.
* open the new tab and search the website.
* If this not work then I will  launch another
browser and try to open the site.
* If the site does not work in another browser,
then I will come to a conclusion that the
problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* At first select the Bluetooth option by swiping
down from top of the mobile screen.
* long press on the Bluetooth.
* click on the option of pair new device.
* if not found then refresh by clicking "Available
devices".
* type the name of the Bluetooth device required to pair.
* Bluetooth device is now paired.

What according to you makes you a good candidate for customer service or technical support job?

* positive attitude
* custom god policy
* communication skills
* problem solving ability
* team work
* good at heart
* entertainment

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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