Subject: Tech Support Candidate - Sagar Khanna
From: Sagar Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 09:06:51 -0400

| | Tech Support Test

Name | Sagar Khanna
E-mail | [email-masked]
Phone Number | (+91) 9999007626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Better com | Valuation Analyst | Still working |
Previous Employer 1 | Clients Associate | Wealth management operations | Oct 2019 |
Previous Employer 2 | Ebix cash | Forex operations | Jan 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will try to use the same link on Google search to get the correct url to connect
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings click on bluetooth and then search the device on phone, click on the device name after searching and get connected
What according to you makes you a good candidate for customer service or technical support job? | Good coordination with team and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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