Subject: Tech Support Candidate - Sushanth Rajiv
From: Sushanth Rajiv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 08:03:29 -0400

| | Tech Support Test

Name | Sushanth Rajiv
E-mail | [email-masked]
Phone Number | (91) 6382897579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | No | No | No
Previous Employer 1 | No | No | No | No
Previous Employer 2 | No | No | No | No

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check connection whether it is connected or not.
I will check the signal strength.
I will check wether the desktop or lap is in flight mode
I will check all this and try to reconnect
If it's not connecting after this I will inform to the wifi guy bcs there might be a LAN problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go setting
Open the Bluetooth setting
Search for the device
Pair both the device
Click pair button
It will be connected

What according to you makes you a good candidate for customer service or technical support job?

I am a regular laptop user ,so I know to fix the basic errors.
I have a good communication and listing skills.
I have a great patience to communicate with the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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