Subject: Tech Support Candidate - Lovely pandey
From: Lovely pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 07:36:22 -0400

| | Tech Support Test

Name | Lovely pandey
E-mail | [email-masked]
Phone Number | (91) 8707458093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | svarn infratel Pvt Ltd | ASSISTANT ENGINEER | 30 sep. | 22800
Previous Employer 1 | shivani locks Pvt Ltd | GET | 22 March | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Download and install computer Repair Tool ( Windows compatible - MISCROSOFT Gold Certified)
2. Click Begin Scan to discover Pc registry issues that might be generating Computer issues.
3. Click on Fix All to fix all issues .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go the settings.
2. Tap the bluetooth option
3. Turn on bluetooth
4. A list of available devices will appear
5. If your speaker is not listed , press the button on your speaker that makes it discoverable - it's  often a button with a bluetooth symbol on it.
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life ,and I also love working with people . I want to use my technical know- how to directly solve issuey customers are having . I want to be the person that makes life easier and more enjoyable for folks who have run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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