Subject: Tech Support Candidate - Ishita Jain
From: Ishita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 06:59:16 -0400

| | Tech Support Test

Name | Ishita Jain
E-mail | [email-masked]
Phone Number | (091) 9999105392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digiversal consultant | Assistant TL | Current |
Previous Employer 1 | Ryan international school | Teacher | 28th March 2019 |
Previous Employer 2 | Just Buy live enterprise | Account manager | 1st March 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the spelling of the website
2. Check my internet connection
3. Check wifi
4. Disconnect the connection
5. Disconnect the wifi
6. Restart the wifi
7. Reconnect the connection.
8. Try again to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device
Enable the bluetooth device on phone
Make the device visible
Search the other device
Pair it
Connect

What according to you makes you a good candidate for customer service or technical support job? | I have been into client handling position, and can provide them with optimum solution according to the policies ensuring maximum satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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