Subject: Tech Support Candidate - Shahnawaz Shahnawaz
From: Shahnawaz Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 06:23:40 -0400

| | Tech Support Test

Name | Shahnawaz Shahnawaz
E-mail | [email-masked]
Phone Number | (845418) 9618974140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | English & Arabic admin | 15th March 2021 | 30000+
Previous Employer 1 | Heera School | English & Arabic teacher | 23rd March 2019 | 20000
Previous Employer 2 | Insight international school | English & Arabic teacher | May 2017 | 16000+

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will try my best to solve this problem by refreshing the page and clearing the overloaded information from the history, if I could not succeed then I will go with the second option and that is to get the expert help to fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, the device Bluetooth should be open/on.
Second, open your mobile Bluetooth then search for the device name then click on pair/connect.

What according to you makes you a good candidate for customer service or technical support job? | Being a customer executive my first job is to work towards the customer satisfaction by listening them very attentively and trying to solve their problem in the specific period of time. This what makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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