Subject: Tech Support Candidate - Sura Kumar
From: Sura Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 05:56:43 -0400

| | Tech Support Test

Name | Sura Kumar
E-mail | [email-masked]
Phone Number | (91) 8075791312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | N | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Thank you for giving me an opportunity to answer this question. According to the given scenario,i would try try to reload the page twice or more.if the problem persist,i will try reconnecting the network and still if the problem persist i will try doing the troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth settings on the mobile phone
Click on the option "connect a new device"
Select the device you would oike to connect from the discovered devices.
Enter the pin to pair with the device.
On successful pairing you can connect to the respective device.

What according to you makes you a good candidate for customer service or technical support job? | As an customer service or techincal support employee, i can be an ideal employee for your company,As i am a very hardworking and fast learner. I enjoy communicating with people and i have a strong ability to convince people and moreover i would be very honest and will always be strongly determined towards working.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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