Subject: Tech Support Candidate - Haithm Wahbi Ahmed Abdullah
From: Haithm Wahbi Ahmed Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 04:57:28 -0400

| | Tech Support Test

Name | Haithm Wahbi Ahmed Abdullah
E-mail | [email-masked]
Phone Number | (0091) 8884298611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad but ready to locate to Noida as soon as i got the Job
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Freelancer | Arabic to English translator | 20/8/2021 | 45k
Previous Employer 2 | MTN | Customer care provider | 15/02/2015 | 50k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check the type of error by copying and pasting the error  in Google And once i know which type of error  It is  , I willl solve the problem either by myself or by looking through the internet .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on a Bluetooth speaker
2) switch on the Bluetooth of your mobile
3) Search for the name of speaker on the Bluetooth icon  once u get the name displayed
4)click on thhe name and there you go u connected ur phone with a Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Well I do believe that i have the skills and knowledge that your are looking for because i know how to use a computer really well and i also worked as a customer service provider .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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