Subject: Tech Support Candidate - Digvijay Bhatt Digvijay
From: Digvijay Bhatt Digvijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 04:03:23 -0400

| | Tech Support Test

Name | Digvijay Bhatt Digvijay
E-mail | [email-masked]
Phone Number | (+91) 9999712109 9311343769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pandav Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bestone Industries Pvt. Ltd | Manager | 30-09-2021 | 49500
Previous Employer 1 | Amazon Development centre | Customer Vervice executive | | 28000
Previous Employer 2 | Justdial | Information Retrieval officer | | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try on another browser. If the issue still persists, will clear the cache and try again.
If the problem still continues then we can say the site might have some problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Speaker and select bluetooth mode .
Open the bluetooth on the phone and search for the speaker to pair.
Click on the speaker name and pair the device.
Its connected.

What according to you makes you a good candidate for customer service or technical support job?

My patience, empathy, ability to help the customer in the best possible way. Also my ability to use positive language, adaptability and ownership quality.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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