Subject: Tech Support Candidate - Shashi Kumar patel Shashi
From: Shashi Kumar patel Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:56:40 -0400

| | Tech Support Test

Name | Shashi Kumar patel Shashi
E-mail | [email-masked]
Phone Number | (+91) 8210933038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Printers, internet, iPad, chromebook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak research and Pvt Ltd | Technical support Engineer | 04/06/2021 | 25000
Previous Employer 1 | Advlogy solutions | Technical support associate | 19/08/2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Reopen browsers
Try to open in different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Blue tooth and pair
What according to you makes you a good candidate for customer service or technical support job? | Having two years of experience and creative problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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